Intro

Welcome to Rasas.

At Rasas, we understand that preferences, opinions, and decisions can change over time. That's why we strive to provide a flexible and seamless shopping experience that ensures your complete satisfaction with every purchase and every title you choose.

To maintain the highest standards of transparency and trust, we are pleased to outline our Sales, Shipping, and Return Policy in detail below. 

Sales Policy & General Terms

• Purchase Eligibility:
• Purchases are available to all individual customers, readers, and institutions within the State of Kuwait, as well as across the Arab world and the Middle East, through the secure payment gateways available on our website.
• Proof of Purchase:
• The invoice issued through our online store or the official receipt provided by Rasas Publications shall serve as the sole legally recognized proof of purchase and entitlement. No return, exchange, or customer service request will be accepted without presenting this proof.
• Order Modification & Cancellation:
• Important Notice: Once an order has been processed and handed over to our authorized shipping carrier, it can no longer be modified by adding or removing items, nor can it be cancelled. This is because shipments are immediately registered within international tracking systems, making them impossible to stop or amend once dispatched. 

Shipping & Delivery Policy

At Rasas, we partner with leading shipping and logistics providers to ensure that your books and cultural publications are delivered safely and efficiently. Our shipping policy is as follows:

• Shipping & Delivery Time
• Delivery times vary depending on the destination and the shipping method you select. The estimated delivery time is clearly displayed alongside each shipping provider during the checkout process.
• Business Days
• The official business days at Rasas Publications are Saturday through Thursday. Official holidays announced by Rasas Publications (including Eid holidays, National Day, and other public holidays) are not considered business days and are excluded from shipping and delivery time calculations.
• Shipping Coverage
• Within the State of Kuwait:
• Orders are delivered directly to your doorstep in all areas without exception.
• International Shipping:
• Orders are delivered directly to your doorstep in major cities and capitals. If home delivery is not possible due to geographical or logistical limitations, the shipping carrier will contact you to arrange collection from the nearest local branch.
• Shipment Tracking
• Once your order has been processed, packed, and handed over to the shipping carrier, you will receive an SMS or email containing your Tracking Number. This allows you to monitor the progress of your shipment through the selected carrier's online tracking platform.
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Returns & Exchanges Policy

If you are not completely satisfied with your purchase or gift for any reason, you may request a return or exchange, subject to the following terms and conditions:

• Return & Exchange Eligibility

  • Requests for returns or exchanges must be submitted, and the products returned, within 5 calendar days from the date you receive your order.

• Condition of Returned Products

  • Damaged or Defective Items

    • If the book or publication you receive has a manufacturing defect, printing error, or any visible physical damage, you are entitled to receive a replacement copy at no additional cost.

  • Returns or Exchanges for Other Reasons

    • If you wish to return or exchange a product due to a change of mind or for any reason unrelated to manufacturing defects, the item must be returned in its original condition, unused, and unread. Products showing signs of use, wear, or browsing may not be accepted.

• Rejection of Returns

  • If a returned item is found, upon inspection, to fall outside the terms of this Returns & Exchanges Policy (for example, if it has been used or damaged), the return request will be declined. The item will be shipped back to you, and the customer will be responsible for the applicable shipping costs.

• Processing Recommendations

  • To help us process your request as efficiently as possible, we kindly ask that all items you wish to return or exchange be sent together in a single shipment whenever possible.

• How to Request a Return (Free Returns)

  • All return requests that qualify under this policy are completely free of charge.
  • Before returning any product, you must contact the Rasas Publications Customer Service team. Our representatives will ask a few routine questions to assess your request and may ask you to provide clear photographs of the item(s) for preliminary approval.
  • Once your request has been approved, we will arrange for our authorized shipping partner to collect the return shipment directly from your location.

• Inspection & Refund Processing

  • Inspection Period

    • At Rasas Publications, we aim to process all approved returns and exchanges within 3–4 business days. This period begins once the returned item has been officially received at our warehouse, inspected, and your return request has been formally accepted.

  • Refund Confirmation

    • Once the returned item has passed inspection and the refund has been approved, you will receive an official confirmation email notifying you that your refund has been processed and issued to your original payment method, where applicable.

• Exchange Price Differences

  • For exchange requests, if the replacement product has a lower value than the original item, the price difference will be issued as a store credit or promotional voucher, which may be redeemed toward future purchases from Rasas Publications.
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